Returns & Refunds
No returns or exchanges
Because every BloomFolk Living product is made to order and personalised specifically for you, we are unable to accept returns or exchanges. This applies to all orders, including those where you have simply changed your mind or ordered the wrong size.
We ask that you check your order details carefully before placing it.
Damaged or defective items
We take quality seriously. If your order arrives damaged or defective, please contact us within 14 days of receiving it at contact@bloomfolkliving.com with the following:
- Your order number
- Photos of the packaging
- Photos clearly showing the damage or defect
Once we have reviewed your message, we will offer you the choice of a full refund or a free reprint — whichever you prefer. We handle each case individually and aim to resolve it quickly and fairly.
Wrong item received
If you receive an item that is different from what you ordered, please contact us within 14 days with your order number and photos. We will offer you a full refund or a free reprint of the correct item — your choice.
EU statutory right of withdrawal
Please note that personalised and made-to-order products are exempt from the EU 14-day right of withdrawal under Article 16(c) of the Consumer Rights Directive. As all our products are made specifically for each customer, this exemption applies to all BloomFolk Living orders.
Questions?
If you have any questions about your order, please contact us at contact@bloomfolkliving.com and we will get back to you as soon as possible.